Location: Mumbai & Gurugram
Company: Gartner
Experience Range: 0 to 2 years
Mode: Hybrid
Job description
About this role:
Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.
What youll do:
- Liaise with internal associates in relation to client custom product, pricing, and contract terms.
- Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
- Manage access to custom price lists within Gartner systems based on account eligibility.
- Perform quality assurance testing of completed work.
- Assist teams with changes to standard price lists and annual price action tasks, as required.
- Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
- Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
- Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
- Respond to all emails, live calls and voice mails within each business day.
- Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.
What you’ll need:
- Degree with major field of study in law/business administration.
- Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college.
- As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.
- Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner.
- Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel.
- Experience handling multiple priority activities/projects at once within allotted SLA.
- Strong interpersonal and relationship building skills.
- Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
- Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
- External: Clients, Law Firms
Who you are:
- Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
- Team player with good time management skills
- Free up internal senior team members by handling the repetitive, non-subjective requests
- Pricing/Contract Specialists will have the ability to focus on the higher value tasks
- Help to ensure that all SLA’s are met and sales are fully supported across all varied requests
To Apply, visit: CLICK HERE
