Company: ResultsCX
Job Role: Contract Administrator
Location: Remote – India
Working Hours: US business hours
ResultsCX is hiring a Contract Administrator to manage and support contract drafting, negotiation, and lifecycle management for its Business Process Outsourcing (BPO) engagements.
Key Responsibilities:
- Draft, review, and manage Statements of Work (SOWs), contract amendments, and change orders.
- Review contract language to identify and minimise operational risks.
- Coordinate contract reviews with Legal, IT, Operations, Sales, Pricing, and other internal teams.
- Communicate with clients to clarify contractual terms and support negotiations.
- Manage contract renewals, extensions, approvals, and closeouts.
- Improve contract templates, internal processes, and compliance procedures.
- Maintain accurate contract records, versions, approvals, and obligations.
- Assist internal teams with interpreting contractual terms and obligations.
Eligibility Criteria:
- Bachelor’s degree in Business, Operations, or a related field.
- Minimum 3 years of experience in BPO contracting or contract management.
- Understanding of contact centre operations and related contractual risks.
- Strong contract drafting, negotiation, and risk management skills.
- Ability to manage multiple contracts and deadlines simultaneously.
Additional Requirements:
- Availability to work US business hours.
- Occasional travel to work locations may be required.
About the Company:
ResultsCX is a customer experience solutions provider serving Fortune 100 and Fortune 500 companies. With operations across more than 20 geographic hubs and approximately 20,000 employees worldwide, the company focuses on customer experience, digital solutions, analytics, and contact centre services.
Application: Visit the official ResultsCX careers website and search for the Contract Administrator – Remote India position to check the current listing and application details.
To Apply Visit- https://www.linkedin.com/jobs/view/4480502381/
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